[Below is a letter from our Executive Director, Kenn Tilus, as seen in our April 2020 newsletter. To view the full newsletter, click here.]
Welcome to the new digital world! COVID-19 has changed the way almost all of us interact and do business. Many may be wondering how Faith Community Health is doing in these challenging times. We are marveling at the grace of God to allow us a great moment of provision just days before the world changed. We have a strong sense of his care for us and the people we serve.
Our clinic remains open to care for the hundreds of patients with chronic illnesses that we serve. For many, we are the lifeline that enables them to work and care for their families. A majority of our patients are not eligible for Medicaid and yet fail to earn enough income to qualify for Marketplace Insurance (commonly known as ObamaCare) benefits. For them, affordable access to their meds through our clinic is critical. We are committed to doing everything we can to ensure that Faith Community Health has the resources we need to help them survive the difficulties of the Coronavirus era.
To improve our ability to meet patients’ needs consistently, we have instituted several measures to ensure the health and safety of our staff and patients. Based on protocols learned from areas with the best healthcare system response to COVID-19, we are checking for fever among all staff and patients daily. Staff interacting with patients wear face masks, as do patients with any respiratory symptoms. We utilize signage and social media to advise patients to call ahead for appointments and med pickups, and we segregate clinic patients from those picking up prescriptions. We have moved prescription delivery to the front lobby window and keep front desk windows closed. We are converting most of our prescriptions to 90-day supplies to minimize the need to visit the clinic, and coordinating with Elevate Branson to arrange for deliveries and patient pickup when needed. Of course, we follow local protocols in coordination with the Taney County Health Department and CoxHealth Branson to facilitate safe testing of anyone with possible COVID-19 symptoms.
We are grateful for all the new donors who have come alongside Faith Community Health to ensure that we are able to meet the needs of our most vulnerable community members as we navigate uncharted territory. While we are financially stable now, we have debt that must be retired and concerns about the impact of the tourism downturn on many of our FaithCare business partners. The remarkable growth of FaithCare is a core component of our strategies for long term financial health. And like most nonprofits, we depend on donations for the majority of our funding. Thank you for standing with us. You are holding the lifeline that helps hundreds of our chronically ill patients care for themselves and their loved ones.
We are actively using social media to promote other nonprofits in our “network of care” who are helping meet the needs among the most vulnerable in our neighborhoods. Please take a moment to “like” Faith Community Health on Facebook and Instagram to follow all the information we post daily regarding COVID-19 and health tips. Sharing our posts with your friends will expand our reach, enabling us to get important health information and COVID-19 resources to those who need it. We also use our platforms to share messages of hope and encouragement because of our faith in Christ Jesus.
I am so very grateful for all the unsung heroes at Faith Community Heath, our frontline and behind the scenes workers who make a difference every day in the lives of the people we serve. These are difficult times to get up and go to work in healthcare, knowing your own safety may be on the line. I get to work with some of the finest people on the planet, people with big hearts, who often open their own wallets to assist our patients. I couldn’t be more proud and grateful for the opportunity to be part of an amazing organization.
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